Look the message I sent you on31 july and today I'm still waiting for an answer Hello On Monday, July 28th, I ordered two return senior tickets online between the airport and Dublin city center for €24. The reference for this purchase is MATK-YWWS-WQMU. Having not received the tickets in my email, I sent you a message that same evening via your contact inbox to express my concern about the situation (First bus ref 01149012) . The next day, July 29th, having still not received anything and having not seen any withdrawal from my account, I thought I had made the transaction incorrectly. So I purchased two similar tickets at the airport, but for €30 (your seller told me that it was always more expensive on site than online), ticket numbers: 006836 and 006835 (photo attached). However, on July 30th, I saw the withdrawal of €24 appear on my account, and I still have not received any tickets. Given this abnormal behavior of the reservation system, I request a refund of the €24 that was unreasonably charged to me. Please let me know if you would like to do this by bank transfer to the account that was initially debited (IBAN attached) or by other means. As you may have noticed, I am French and I apologize for any syntax errors in this message. Thanking you in advance for your understanding. So I think your customer service is below everything