I was unable to book a ticket using the free travel pass due to an error on the online booking system. The staff at the airport refused to recognise the pass and I ended up paying €49.50 for tickets that should have been free. When I reported the online problem via the website, I was assured that the free travel pass would be accepted at the airport. I have reported that I was charged for the tickets and should be due a refund, but this has not been acknowledged in the response. Overall, I am very disappointed with Aircoach, they do not even read emails properly and the responses have not resolved the issues I have.