I am very disappointed with the service (rather, lack of service) provided by Aircoach. I ordered and paid for a ticket, yet I never received an email with confirmation or my barcode to travel. I sent an email when I realised I wasn't given confirmation, this was ignored. I then tried to ring in the evening, only to be told there was service after 5.30. Then I went on the website, and read that calls can be made from 9.00am to 5.30pm 7 days a week. So I rang on Saturday, my day off, only to be told the helpline is only available 5 days a week, not the 7 as per website information. So, today I rang, and was told there was a glitch on the system, and I will get my money back, but there was not an option to book the ticket over the phone, and I would need to pay the fare again. I was getting pretty fed up at this stage, but, I was needing to get the Dublin Airport, believe this if you can, I have a flight booked. I was advised to go on the website, as opposed to using the app, here I hit an error 703 I think and forbidden. I then went back on the app, and there was only two times available for my date, both in the evening, and both were not suitable. The only reason I gave 2 stars was, although completely useless information I gained from my call, at least Oliver was pleasant, although early under tremendous pressure. I then rang Citylink, and an operator talked me through the booking, and I am now booked with them for the journey. If someone on a menial job performed at this standard, they wouldnt last a week. I have deleted the aircoach app, as I don't envisage using the organisation in the future.