Mrs Valeria C
I appreciate the strain on you, I really do. During my trip I was very tense due to a young couple sitting on the same row as me that did not keep the mask on for >80% of the trip. Appreciate it is hard for your personnel to monitor, and perhaps is beyond their scope. Medical grade masks should be required to board, like it is on airplanes. The on-bus display could be used to remind that masks are mandatory at all times (aside from short eating/drinking breaks). As you allow up to 12 passengers, I suggest you place the blocks so that people not travelling together do not sit on the same row. Access to wider room seats in the front was blocked, it shouldn't be. Some people may not display an evident need for further space, and it is uncomfortable to have to explain. Wider seats should be available to the general public. The driver did not wear a mask for the whole duration. While I appreciate it is very uncomfortable, it is acceptable if the drivers have a weekly PCR test, and the measure is documented on your website. It's hard times and you need to balance costs and profits, I think everyone understands that, so I acknowledge the efforts you already put in (like the screen separating driver from passengers). On-boarding may be optimised by allowing QR scan vs displaying booking ref to the driver. Timekeeping was excellent, as usual. Thank you for your service, it is extremely valuable to me (as I expect it it to most of the people who do not live in Dublin and have pressing need to travel in these times).
2 weeks ago
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Aircoach has a 4.80 average rating from 523 reviews

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