I got the coach at 3a m. I printed ticket but it wouldn’t scan as other tickets also. This delayed departure for a few minutes. It was very busy at that time in morning, nearly every stop someone was waiting. The driver was perhaps under pressure, he was frustrated with people not having the correct ticket on their phone. Some passengers were very upset as they had flights to catch. One girl eventually did have correct ticket but the driver told her she had to get off as the bus was full. For the second time she was in tears. Perhaps these travellers could be reassured that another bus will follow soon.