On arriving back in Dublin after a long flight from Sydney on the 24th of August I was waiting for the 16.20 coach to Cork which I was booked on. when I arrived at the coach rank I enquired at the eircoach booth where should I wait. A man told me to go to the top end of the rank which I did and saw on the shelter that this was the stop I needed. I had a two- hour wait so while I was reading I checked every bus that stopped in front of me. After a very long and still no bus I checked the time on my phone. It was 17.10! I spoke to the same man asking where the bus was and he informed it had come and gone. I got extremely upset and said that it had not come up to the stop. He asked me if I was calling him a liar which made me worse. He said it had come in nearer to the start of the rank and that he had called out Cork Bus. This is why I hadn't seen it and he was too far away for me to hear. My complaint is that the bus should have pulled up at the Cork stop or that he should have walked to the top of the rank to make sure there were no more passengers waiting. Neither happened. I hope it never happens again to another passenger. I did not get his name, I was so upset and tired but I did not like the way he treated me, and acted as if I was to blame. I finally got on the 17.20 bus because people hadn't shown up. Regards Catherine Lordan