Our driver has been with you for 20 years, I believe, and definitely speaks bluntly. I am not happy with how everything turned out, as when booking hotel, transportation was to be included and 24/7, which was not the case AND falsely advertised by the sign still up at hotel offering 24/7 service. Because 9f this, we were going to have to take the last coach of the night, pay for our room and not even get to stay there OR pay for another type of transportation. However, I was able to change our flight, due to a delay, and was able to purchase tickets for the early departure.