Charging money for more than 1 baggage doesn't make any sense when this bus service is specially for the Airport. I had a second bag hardly weighted around 4-5 kilos but still I was charged for it. Very disheartened with this policy and will make sure to go on with CityLink from now onwards. Also driver was not even a bit helpful in putting our heavy bag inside . She just lifted the trunk and rest it was all us doing the heavy life. We are not expecting that they should lift our bags but on human grounds they should come forward and give a helping hand instead of standing and watching