Our flight from Toronto to Dublin was on Wednesday 26 October so I booked Air Coach to Belfast for an early departure on that date. In doing so I completely overlooked that our flight was overnight and that I should have booked an early bus for the Thursday morning instead. Receiving this information from the driver was a shock but fortunately there were spaces on that bus and I was invited to pay for the new tickets (for my brother and me). That was absolutely fine, my fault, but I have previously been the beneficiary of some Air Coach flexibility and been allocated available spaces on the next bus having missed the previous one due to a late flight arrival. It was disappointing that this facility was not available on this occasion but fully appreciate that a policy of no-change is now in operation. Paul Acheson
2 years ago
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