Our bus arrived a few minutes early and I'm not sure if the driver would have waited if we'd not been there. The stop was listed as "Morehampton Rd Hampton Hotel" The bus stopped at the city bus stop and not in front of the hotel. There is an Aircoach sign at the bus stop, I only noticed it when we were boarding the bus, after running toward it when it stopped at the bus stop. This is not a big deal but an easy fix. We both had large backpacks (not hiking ones) and asked if we should stow them below and the driver sort of shrugged. The bus got full and we ended up having them on our laps for most of the trip. Not a big deal but as a courtesy he could have said that the bus could fill up quickly and it might be more comfortable for them to be stowed in the cargo area. The driver was unhelpful and did not help passengers retrieve their luggage from the cargo area of the bus. Maybe he was having a bad day but if you are dealing with people trying to catch a flight, a little courtesy goes a long way.