I regularly use air coach anytime I am travelling from Belfast to Dublin and would recommend their services. However, I have been very disappointed by the flexi tickets. Firstly, I understand that when it is busy, people with the ticket will get on first and I have no issue with that. Today I flew into Dublin at lunch time and missed my bus connect due to a delay, something I expect as a regular traveller, therefore I was glad I had a flexi ticket. When the driver was waiting for the bus he asked for my ticket and I explained it was flexi as I had missed the one I had booked. The driver put me in the ‘sin bin’ and regularly referred to customers who had a booking for that exact time to the ‘good line’. As a young girl travelling solo, it was rather embarrassing as it looked like the driver had to do me a favour by letting me on, almost like I hadn’t bought a ticket with flexi!! There weren’t many customers and when he finally let me on the bus was less than half full. The journey was fine but it would put me off buying a flexi ticket again. Please do better!