Stephanie D
Terrible service . My daughter booked a ticket from Clayton hotel Leopardstown to dublin airport to depart at 15.45 and as per your website was due to arrive around 17.00. Her flight was at 18.40. Bus didn’t arrive until 16.00 when driver went into the hotel ( presumable needing to use the toilet) for another 10 mins . My daughter asked the nice driver how long would it take to get to the airport at she had a flight at 18.40. He informed her that the bus journey would take at least 90 minutes probable more and he advised her to get a taxi . Luckily enough I was able to drive her there myself with the extra expense of petrol tolls etc .the information on your website re journey times are misleading and at no time does the website inform the customers that the journey will take longer than the times set by you . Also no information was given that the bus was late . Absolute dreadful service . If my daughter was aware that it would take so long to go to airport then she would have booked an earlier coach or probable just not booked at all . NO PROPER INFORMATION ON WEBSITE . She requested a refund and was refused. She was told she should read the “ terms and conditions” when booking her journey . WHAT TERMS AND CONDITIONS “ can’t find them anywhere on website . I never used social Media to vent my issues but I intend to do so now . Not fair on general public. Private company getting huge taxpayer’s relief to provide a service not fit for purpose . BTW I completely understand that traffic is a real problem and can effect journey times BUT THE COMPANY HAS TO INFORM THE PUNLIC THAT JOURNEY TIMES ATE DISRUPTED SO THEY CAN PLAN THEIR JOURNEY YO THE AIRPORT .. not good enough ..
1 week ago
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Aircoach has a 4.3 average rating from 8,718 reviews

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