Disappointing, I accidentally left my hat on the bus when I got off at Terminal 2. I called their office within about 2 hours of realising it was gone and it took 3 tries to get through, My call was diverted to a guy in the NI office as the Dublin office was closed for the bank holiday weekend. So I emailed as well. I then had to send a follow up email. I got a response eventually saying they were cataloging the lost items and they’d be in touch. About a week after losing the hat they came back to me saying it wasn’t found. It would appear some sad individual stole my hat. I got no apology from Aircoach. Poor service and I won’t be using them again as a result. Yes it was only a hat but what if it was a passport? If a dishonest person would steal a hat then they’d certainly steal a passport and based on my experience, Aircoach will do very little to assist. I gave two starts because I had used them before and they were fine but never again.