Ms G
I find some Aircoach drivers can be very rude and dismissive of passengers. On my return from abroad on Tuesday 1st Nov. I checked at the Aircoach kiosk outside the airport when the next bus was due. I had returned a few days later than first intended but had purchased a flexiticket to cover that. I boarded the 700 bus heading for St Raphaela's Stillorgan at around 6 pm or so. The driver looked at the ticket which I had as a photocopy of on A4 and told me I could not stay on the bus that I had only paid for the 29th Oct. I told him I had purchased a flexi ticket but he insisted I could not travel and told me to leave the bus and to check at the Aircoach ticket office. The driver did not scan the ticket bar code. The employee at the Aicoach ticket kiosk came on the bus with me..and showed the driver how to check the ticket by scanning it and told him my ticket was valid. It was very embarrassing and I was very unhappy being treated as if I was trying to illegally use a ticket. The driver did not apologize for his treatment of me. My preference would have been not to use Aircoach again if I had an the poor attitude of the driver was a bad ending to my holiday. I had travelled to the airport on Aircoach also but that driver was friendly and courteous. I find the later evening and night time is usually a time when some of the Aircoach drivers can be less than civil. Perhaps their shifts are too long? My driver on the 29th was really not an advert for Aircoach. I felt belittled by him and was made to exit the bus in front of a large number of people..not good..Not sure I will use Aircoach again..Might use CIE bus to town and get the Luas. This was part of my ticket ticket showing that I had purchased flexi. SERVICE 700 1 Passenger 1 Adult - €9.00 Travel Date: Sat 29th Oct 2022 Departure Time: 20:55:00 From: Dublin Airport Terminal 1 (Zone 2) To: Kilmacud (Stillorgan Wood): St. Raphaela’s School Flexi: You can change the time of your booking (if seats are available) with your Flexi Add on here. For instructions please see here. Add-ons Purchased Aircoach FlexiBook x 1
1 month ago
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