Bus arrived on time and was overall prompt. However, I would only ever use again as a Last Resort. There is no organization system for the luggage compartment and people just shove everybody's luggage around. I was one of the first to board and I left luggage on its side at front end of the compartment, hoping that other people would follow suit and lay their suitcases side by side When I got off, my luggage was nowhere to be seen and I had to wait for other people to take their luggage to see that mines had been shoved all the way to the back. They was no AirCoach employee around to offer any assistance, so I, as a 30 year old woman, had to actually get on all 4's and crawl around the compartment to get my suitcase. Maybe take some notes from Citylink and organize the storage compartment for your customers