I travelled from Derry and had a flight at 7am in Belfast City airport. I looked online and seen that Glengall street was an option on the route but could not select it online. I rang up to the office and was advised that if I wanted to get off there I would of had to purchase a ticket the entire way to Dublin and just tell the driver I’m getting off in Belfast as it is technically only a “pick up” location but he “couldn’t force me to stay on the bus”. This is misleading as it doesn’t state online that Glengall street is only for pick ups and I think it is unfair to make someone pay a fair to Dublin when they are not going there. I did it as I had no other option and arrived to the air coach for the 3am bus. When I told the driver he told me very bluntly that he wouldn’t be driving into Glengall street and I was told the wrong information. He told me to get on the bus and he’ll see what he could do. I sat the entire bus journey to belfast international airport anxious as I didn’t know if I was getting into Belfast and I had a flight in a few hours. When we got to international I went back up and asked about my situation and he told me that they’ll drop me in. I think the frustration for them was that there was no one scheduled to be picked up. Again though, I had followed the advice I was given, overpaid for a location and then sat on alert the entire journey incase i wasn’t getting to Belfast. The whole experience needs work, your website needs to be clearer that you do not accommodate those travelling to Belfast city airport and you should not make people pay to go to Dublin then leave them debating with the driver. It adds a lot of unnecessary stress ahead of a flight and I was disappointed with the experience. I don’t think I will use Aircoach again