Firstly I was forced to become a member of the Aircoach website and could not buy tickets as a guest which I strongly object to. Then, I booked the tickets for 25th April but when the final receipt came through it said I had booked the bus for May 2nd. Thankfully, I had purchased the 'change booking' option, so I immediately went back in to correct the date. Your website, on the activity page, said I had made the change, but I received no conformation email. On the day I was travelling (april 25th) I got a bit worried and called Aircoach from overseas to discover that Aircoach had no record of the change I had made through your website. The gentleman on the phone I spoke to then changed the date on the Aircoach system and I did receive a confirmation email. On arrival in Dublin we got on the bus and the driver had no record of my booking in his system. He was going to put us off the bus even though I was showing him the confirmation email. He said we would have to go to a supervisor... At almost midnight... I asked him to scan the QCode on the email and finally the booking showed up and he let us get on. The driver may have been tired after a long day but, he was the first person a lot of tourists visiting Ireland met on their arrival to our country and he was absolutely not a good first impression of Irish hospitality. Your company should have clear signage about not being able to pay the driver on board and informing people where they can purchase a ticket. Quite a few people were unaware of where they could purchase a ticket and the bus driver was surly and very quick to tell them to get off the bus, with no explanation of how to get a ticket. Even though we finally did get on the bus we had paid for and booked in advance, we were embarrassed as Irish people by the curt manner in which the visitors were being dealt with. A little customer service training would go a long way. Will not be using your service again unless it is absolutely unavoidable.