POOR. I nearly missed it .. as I was a few min early . Driver said that I should be there ten min before the depart time. As we drove along I was not alone as I saw many passengers running to get to the stop... Also having to book can't be guaranteed as plane's are often late esp at the end of the day.. So booking may not work . Also 2 hours wait is two long between. busses it used to be 30min.. All a poor service for the passenger.. That is my review. the service has got worse..Looks like you guys are being paid to keep us at home and not fly at all.. and of course to save the planet!