Booked the 15.50 bus for today from Dublin airport to Belfast 5 weeks in advance for 10 people. We were in a queue waiting to board the bus and when our bus arrived, and after the passengers got off, the driver allowed us to put our bags on. So far so good. We stood and stood and stood not being allowed to board the bus. At 15.55 I asked the driver why he wasn’t letting us on the bus. He said that the guy who checks the tickets hadn’t arrived and that he was probably having his tea break. He said he checked the tickets with a scanner. Eventually he arrived in no hurry I might add. Along came another bus and he allowed people from that bus to get on our bus before us…no explanation! Then he started to check tickets without a scanner! This man (English accent) was abrasive and rude and made us feel that we were a nuisance. He was rude to 2 students in our party and also very rude to another man in the queue in front of us. Just awful. When we eventually got on the bus there was no Wi-Fi and no air conditioning AND we were 20 minutes late leaving. The bus driver never spoke a word to us the whole journey. We would have at least expected him to apologise for the late departure. It was not a good first impression of Ireland for 6 in our party. In fact it was extremely embarrassing.