Although the coaches are in good conditions, and the trip is usually smooth, the Aircoach stop at the Airport is messy. The staff seems to improve their roles in selling tickets, organising coaches, and providing orientation to customers. I asked two members of the staff and one driver about where the bus to Belfast would park, and the three of them gave me different answers. People whose mother language is not English have even more difficulties here. Also, it seems as if they can’t come to terms with their own online buying system, as they always get confused with who bought their tickets online and who bought them in person. Finally, the sign posting is null: no indication of bays for each bus, neither arrival or departure times as in many other streets in Dublin. This has been ongoing for years and there is no indication that it’s going to change soon.