If it had of been like journey from Derry to Dublin I would of rated much better. Unfortunately not a good experience from Dublin starting with ticket Conductor. Flight arrived early so we were in time for the 9.50 bus to Derry, My wife was at bus at 9.40 with my youngest child I was getting bags with my daughter and was 5 minutes behind her when arrived was told sorry ur tickets have been sold such a rude man with no customer service skills at all, definitely in the wrong job.so had to wait 2 hrs for another bus which was totally unacceptable.As for the Drivers they had no personality, definitely Customer Training needed definitely will have to think twice about using this service again.