Coach from derry to Dublin airport fantastic. Wonderful friendly driver. Complete opposite on return. Driver opened door and sat on his phone, not acknowledging me and my 72 year old mother. I asked him do we wait for him to come out and he said no get on. I then asked him to open then boot as we had large cases to which he replied, "Press the red button". So we had to open the boot and put the bags on ourselves. He never left his seat. Totally not the customer service I would expect from this company. Airporter didn't treat passengers this way. He then refused to let me bring my coffee on board and told another girl not to drink her water. How can you expect people to sit on a bus for 4.5 hours and not have water? That's a basic human need. We had travelled 28 hours from Australia and just wanted this last leg over and to get home and we were so tired, this experience with this driver would be embarrassing if it was a tourists first experience of irish customer service.