I was booked onto the 4pm bus from Cork to Dublin on Thursday 31st September, arriving to the stop 20 minutes before 4 as instructed. However despite a large queue of waiting passengers, no bus arrived as the time approached and then went past 4pm. Shortly after 4 an Aircoach pulled up full of passengers who had travelled from Dublin, but this was not our bus, with the driver expressing surprise that the bus to Dublin had not appeared yet. He rang the office and promised that a bus was 'around the corner' before driving off himself. We waited some more. Eventually a bus arrived at 4.15pm, but the time taken for loading and checking tickets meant that the bus did not depart until almost 4.30pm. At no point was any explanation given for the delay, or was an apology made. I understand delays happen, but this was at the beginning of what is described as an express route, and we arrived late into Dublin as a result. I would not be inclined to take the Aircoach to Dublin again given this experience.