Your bus driver (1500 from Dalkey to Airport on Sunday 3 September) needs to improve his customer-facing skills: 1. I dropped my phone on the bus, but didn't notice this. 2. Another traveller found it and gave it to the bus driver. He did not make any announcement about this. 3. When I noticed that I had lost my phone, I went up to the driver to ask if anyone had handed it in. His response? "Is it this?" So, if I had not noticed that it was missing, he would have just kept it? You really need to have a word with him about this. I have further criticism of him but have not got time to go into it. Suffice it to say that he caused me to almost miss the bus and did not appear to care about this at all.