I booked online, searching for bus times departing after 1pm. A result appeared for a bus departing at 1:05 at Derry and arriving at 2:45 at Belfast. I booked this ticket and only seconds after booking, I double checked to make sure the bus wasn’t for 1am and turns out it was. I rang customer service straight away and explained the situation. They said they would move me to a different time but 1pm that day was booked out and the following buses were also booked out, only offering a bus early in the morning that would not suit my plans. I kindly asked for a refund even though it was my mistake, considering I am a regular customer who has travelled with aircoach many times this year and I usually book flexi-plus. The customer service lady was very rude and not very understanding of my situation. She would not refund me or even offer me credit that I could put towards a future journey, since I travel regularly. I understand it was my mistake that I realised straight away but the website was misleading as I had searched for buses departing after 12midday. Very disappointing as a regular customer. Considering other alternatives for future journeys.