I have appreciated Aircoach services in the past but had a bad experience today which makes me think I'll avoid them from now on! Trying to pay for a bus ticket at Dublin Airport Terminal 1 ticket booth, I was told by the staff that they could not accept payment from a chip and pin card. They could only accept a card that taps, not chip and pin. They claimed they didn't have a chip and pin reader. I was trying to use a business card to pay, and the business card requires a pin number for all transactions. Corporate policy for extra security. I never came across a retail point that had no chip and pin equipment, so that was bizarre and inconvenient. Sometimes banks require a pin at random too, as we all know. Then, to make things worse, the manager explained that "in the UK and Ireland" retailers don't have to offer chip and pin. Fair enough. But Dublin isn't in the UK. The UK and Ireland are two different countries - I could be wrong but I had the impression from this manager's accent that he was English. Maybe he's new to Dublin. I believe Aircoach started as an Irish company and has since been taken over by a larger UK-based conglomerate. But this seemed like unnecessary bad PR for Aircoach. Especially in a place full of tourists and business visitors to Ireland, we need them to know basic geography.
3 months ago
Aircoach has a
4.2
average rating
from
17,658
reviews
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