Purchased a flexi ticket Belfast to Derry. Found out my flight was going to be delayed so would arrive in an hour later than originally scheduled diligently called Aircoach (as I have a paid for a flex ticket) to make them aware so my seat could be re-allocated. I was told this is not possible and I could not change my ticket as "the journey had already started from Dublin and its in the terms and conditions" who in there right mind when booking a ticket from Belfast to Derry would assume this set up. Complete joke with the service standard dropping dramatically since they purchased Airporter. JOKE OF A COMPANY!