Appalling - Friday eve and no 700 coach to be seen. Just drop off coaches. These charlatans have even taken away the “person to ask”. 45 minutes with no Aircoach in sight, nobody to ask, and three coach loads waiting in the queue (at least there is a queue now). Even when the coach finally arrived and left at least half behind, our driver still found time to have a nice chat with the other staff, oblivious to the crappy service they were providing. No aircon on the coaches, these coaches which started fresh and new are now old and worn out, as are the management who seem to have no interest in getting this flagship service to a place where it should be. A real shame, done properly this could be fantastic. Leaving people waiting 45 minutes on a Friday night does not cut the mustard. Start by paying the staff so that they give a stuff. Deploy electronic displays at Dublin Airport. People are far more forgiving when they know what is going on. Delays are inevitable, particularly on a Friday eve. But for Christ’s sake act like you give a stuff about it.