Very reliably not on time or not there at a all. Would not trust the service for any serious travel arrangements like flight, business meetings or anything for that matter. Be ready to spend over an hour waiting in bus stops with no shade when it's raining, snowing, or very windy. If wasting a day commuting and not being able to forsee your arrival or departure times then it's good. More importantly the customer support line is insulting and frustrating. They'll answer the first time you call asking about a late bus, giving you an incorrect estimation of the bus times. Every other time they'll put you on hold and ignore your call. I mean there's a reason why they haven't built a real time tracking app, and that's to swindle naive customers. If I come across as angry then I have a right to be when I've no choice but to use it for over 6 months and I have nothing good to say.