Worst customer service - late and useless The driver did not communicate with over thirty people standing in line and responded in a very unprofessional way after arriving 45 minutes late. I have never experienced such a poor customer service. Most people had to find alternative rides to the airport. The driver again failed to communicate or show minimum care. He was insulting and people grew restless at his persistent lack of communication. I had bought a two way ticket and had to pay a taxi to arrive to my plane on time after waiting for 45 minutes. This was the worst customer service experience in many years of travel.