Had a horrendous experience on 1st March when the bus we had a reservation on didn't turn up. Rang Aircoach and expressed my dissatisfaction, explaining that I fully accepted that snow causes disruption but that I was not contacted despite having an Aircoach account for years with my email and mobile details therein (ironically I did get an email this week informing me that the Galway route - which I have never used - was to be discontinued). I requested both a refund of my reservation money and repayment for taxi to the airport (which we eventually managed to get after a very stressful period). Submitted both requests in writing that day as suggested by Aircoach and received an automatic reply stating that they would contact us within 48 hours to 10 days. Still waiting.