I tried booking from my aircoach account today a ticket from Dublin to Cork and back, but the payment refused to go through. I called customer service to explain that my booking refused to go through and that the problem is not from my bank card. The customer service representative kept on insisting it is was from my bank card. I logged out of my aircoach account, and booked as a guest and it went through immediately. I think your customer service should be patient enough to listen to customer's complaints and try to see if they can proffer a solution rather than hurriedly dismissing them off.