I booked 2 tickets for the Air Coach on the 8th of April for the 9th of April from Wyckham to Dublin airport for a flight at 1035. The bus was supposed to pick us up at 0815, we waited and no bus arrived, eventually we had to take taxi at 0850 for a cost of €60 I emailed the same day 09 April and advised that the bus did not arrive and that I would like to be refunded. After 1 month I have now been told that the bus was late due to heavy traffic and there was no refund due. The service was not provided and therefore I believe I should be refunded, You can not wait around when you have a flight and we had no idea if the bus would arrive at all as we were told by other people wiating for the bus that sometimes it does not arrive at all and. This I believe is a disgrace. I certainly will not be recommending the Air Coach to anyone. Regards Deirdra