Dear Sir/Madam, I am writing to formally lodge a complaint regarding an incident that occurred on May 16, 2024, at the Aircoach station. My companions and I, all Asian students, experienced what we believe to be discriminatory treatment while attempting to board a bus. We had tickets for the 19:30 bus, purchased on May 9. When we arrived early at the station, we noticed there were still available seats on the 17:30 bus. The ticket checker informed us that passengers could board in the order they purchased their tickets, as long as there were seats available. However, when we presented our tickets and student IDs, including student leap cards, the ticket checker questioned our student status and insisted on verifying with the relevant authorities. During this time, the ticket checker allowed other passengers, who bought tickets on the spot, to board without checking their student IDs. Eventually, we were told that the bus was full, and we were the only ones left behind. Given that all of us were Asian students, this incident raises serious concerns about racial discrimination. We felt humiliated and unfairly treated, as our legitimate student IDs were disregarded, and we were given no satisfactory explanation for the delay in verifying our status. This experience has left us feeling distressed and unwelcome.