Booked a return ticket. Travel Date: Thu 23rd May 2024. Departure Time: 07:45, Dublin outside Ned Nelly Casino. Bus arrived at 7.40. The driver was inside but not open doors, no info. We tried to for many minutes to call him, but he ignored us. At 8, after many knocking at the doors, he opened the window (not the door) asking me to come in the middle of the road (it is dangerous!), and screaming me "are you blind? It is out of service!". No more information when I said him that I had a reservation. He looks to be drunk. There was no indication that it was out of service (pictures attached). Then, I had to take a public bus, arrived very late at the airport and I had to literally run to arrive at the gate before the closure. I have not received any reimbursement or apologies yet. Aircoach is unrealiable, no information, drivers are unpolite and (maybe) drunk. Terrible experience.