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Anonymous
This is not a review. But a follow up to my experience with aircoach. Just a quick reminder. My partner booked a return ticket on the 2-55 from Derry to Belfast international. We received a email a few days before informing us that departure time had changed not a problem. We phoned aircoach earlier that day as it was the 1hour forward for summer time. And was told by their representatives the bus was leaving on summer time. We arrived 20min before departure and waited till 3-30 at which point had to make difference arrangements. When l emailed aircoach was told that thy email us a few days before informing us that service was cancelled. After several emails back and forth with one of there supervisors and geting no answers to my questions that l asked thy just ignored my questions. So phoned to speak to there supervisor that replied to my emails. Was told he was busy and he would return my call that l never received. So l phoned again a few days later asking to speak to him when their representatives returned was told the supervisor was away on a training with aircoach and would not return till june. . After reading some of there recent reviews. I had to post this and the way thy treat there customers complaints. But l will call there supervisor in June mabey then he will be an holidays we will see.
1 year ago
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Aircoach has a 4.0 average rating from 19,256 reviews