No organisation of a queue. We waited 25 minutes for a coach to arrive. When it arrived people who had bought tickets after us boarded the bus, while we waited for the luggage storage to be opened. The luggage storage was never opened and the driver informed us there was no space for us. Even after I told the driver and the attendant we had been waiting longer, they said there was nothing they can do. I then asked for a refund for my ticket and was told this wasn’t possible either. So I then I’m left with a ticket for a service they couldn’t provide. I asked the guy who could give me a refund if he, the guy who sold it to me could not. He replied ‘the company’. At this point I just gave up. Air coach has deteriorated significantly and I’m embarrassed that this is the type of service tourists potentially receive on arrival for their holiday. I will never use this service again