Customer Service were great on the phone when I had a problem with my booking. But there is currently chaos around new timetables. I was told x 4 times that the 702 Greystones bus would leave at 8 oclock. It was freezing cold waiting for over an hour, and when it came to 8 oclock, the driver and manager were just chatting while everyone waited for the bus which people were not allowed to board even by 8 oclock. I asked why, and was snapped at by the English manager, who said that he had never said it would leave at 8 oclock. Yet he had, as had another aircoach official. VEry slack.