Yesterday, 16.7.24 I got the 701 coach to The Clayton Hotel Ballsbridge at 8.10pm. We waited for over an hour for the coach anyway. There were very few people on the coach. I explained to the driver (short bald man) that I hadn’t been to the Clayton Hotel (formerly Bewleys Ballsbridge) in over a decade and asked if he could please call out to us when we arrived at The Clayton in Ballsbridge. (We were absolutely exhausted). He said that he would do so. Instead, not only did he not call-out but he sped by it and it was only that I recognised it from my memory as we sped past that alerted me. I ran down the coach and asked him to stop. He did and let us out of the coach and we had to traipse back. I was really upset that he hadn’t stopped at the hotel but not only did he not apologise, instead he justified it by saying he had called out the RDS. When I said to him that I didn’t get his point and that I had specifically asked him to let us know when we were at The Clayton he shrugged and said “customers change their minds sometimes” as though this meaningless come-back was some sort of justification. What bugs me in part about this is that the last time I use the coach about a sixteen years ago when my kids were babies the exact exact same thing happened. On that occasion I had to walk over a mile back on my own with a baby and a toddler. So this time I had been at pains to very clearly ask the coach driver to let us know. As it is, I have a dodgy hip and arthritis in my hand and we had to haul out cases for a fair distance to get back to the hotel. And what if I hadn’t spotted the hotel? What would the end result have been. The driver was very offhand about it all and not even having the wit to at least say sorry added insult to injury. To add to this, I asked at the Clayton Ballsbridge desk where I get the coach back to Dublin Airport as unfortunately I have bought us return tickets, and she said that it is at the gates at Clayton Hotel but warned me to try hard to stop the coach as it frequently sails past without stopping which makes her “feel very sorry for Clayton Hotel guests” We have a flight to catch tomorrow and have been additionally worried about this now. I really wish I’d never bought a return.