As a first-time visitor to Ireland, my colleague and I were eagerly looking forward to our journey and had made the necessary arrangements with your company for transportation from the Burlington Road Clayton Hotel to Dublin Airport Terminal 1. We purchased two tickets respectively for the Aircoach 700 service online, a decision influenced by your commitment to punctuality as per your advertised policies. We were reassured by the clear expectation that passengers must arrive on time, as failure to do so would result in no refund for missed journeys. On the aforementioned date, we sought confirmation from the hotel reception regarding the exact pick-up location and arrived at the designated bus stop at 7:50 AM, well in advance of the scheduled bus departure at 8:11 AM. To ensure we were in the correct location (an understandable concern for international travelers), we also confirmed with two passersby. To our dismay, we encountered two other passengers who had been waiting for over 40 minutes for the 7:20 AM bus, which ultimately did not arrive. Despite the alarming delays and our increasing apprehension, we chose to remain hopeful, assuming that our scheduled bus would arrive shortly. We anxiously waited at the bus stop until 8:40 AM. By this time, my colleague, Ms. Jiang, who suffers from an endocrine disease, was experiencing significant distress due to the prolonged waiting period. Recognizing the urgency of our situation, particularly given the lengthy airport boarding procedures for international flights, we were compelled to abandon your service. We resorted to alternative transportation via an Uber taxi, which incurred an expense of €38.80. Additionally, the non-refundable cost of our Aircoach tickets amounted to €10.80, resulting in a total financial loss of €49.60！！！