We bought a flexi ticket and on the booking confirmation page it mentions about creating an account so we can manage the booking, we've had to try to change the booking but of course there's no booking noted on the new account and no way of adding the booking code already purchased. We had already purchased a ticket from another airport and when we rang to amend that booking the person on the call amended it to the wrong time completely making that booking completely useless and after being on hold for 20 mins on a hotel phone we couldnt ask to use their services again. All in all an absolute shambles of a service and now we're sitting waiting to see if our daughter is going to have a way home from Dublin to Derry in the middle of the night/early morning