The bus simply didn’t arrive. Aircoach cancel services that aren’t busy enough, even when people have pre booked. They do not inform you of cancellation so you’re left waiting for an hour for the next bus, which can be a disaster if you’re heading to the airport. Customers are left waiting or having to book taxis last minute. Customer service lines are not open weekends and I was refused a refund even though the service I booked simply didn’t arrive. It’s a financial tactic to double profits on a single trip at the expense of the customers.
1 year ago
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