We encountered a problem: we paid for a bus that never showed up. When we contacted the company to resolve the issue, there was no way to get it sorted.
I sent them all the necessary information, including screenshots and proof that I had to take a different bus.
After weeks of negotiation, dealing with terrible customer service, and being asked to provide excessive proof over something that cost only €20, I didn’t even receive a ticket in the end.
11 months ago
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