Very bad experience by aircoach staff at Dublin airport today (31/10/24). We had a ticket to Belfast for the 14.30 bus, but the flight from Doha landed early and we were at zone 2 bus pick up point at 12.45pm. Asked the person at the ticket office about changing the ticket to earlier time and she agreed. Just before the bus for 13.30 to Belfast arrived one lady staff started scanning the tickets. Informed her that my ticket is for 14.30 but would like to go for the one at 13.30. Also told her that the person in the office agreed for this. She was very unpleasant about this and said that the person in the office is not supposed to do this. We were side lined along with few other passengers. Once all the 13.30 passengers were boarded this lady came at the door and murmured some thing which most of us couldn’t understand. So I just asked her, did you mean other people for blefast and she replied in a very rude way that if you don’t move forward you won’t be getting in this bus. I didn’t say anything and loaded all our luggage’s in the bus and my wife already seated in the bus. While I was boarding the bus I asked her for her name and she replied very rudely that I am not getting her name. Got the same reply while I asked her for some sort of identification. She then started shouting at me and my wife, in front of the other passengers and asked us to get out of the bus because I told her that she was rude to me. Then the driver started taking her side and said that because she said , I had to get out of the bus he can’t do anything but to get us out of the bus. Most of the passengers who were in the bus started saying the lady was rude and it’s unfair getting us out of the bus. Because the driver was rushing about the time and I didn’t want to argue and don’t want to bother other passengers , I got out of the bus with my wife and unloaded my luggage. During this process I lost one of my hand luggage which contains my official documents in the bus and informed the lady in the office. She promised, she will contact the driver and will make sure the hand bag will be left in Belfast. I will be making an official complaint to aircoach about this bad experience we had from one of their staff at Dublin airport.