A booking was made online for the 10.46am AirCoach from Morehampton Rd (Hampton hotel) to the airport and I was at the bus stop well ahead 10.30am. The 10.46am bus did not show up so all my hopes were focused on the also scheduled 11.16am bus. The 11.16am bus did not show up either so I felt compelled to hail a taxi at 11.26am to make it to the airport in time. In the taxi I immediately sent an email to raise a complaint about this situation to their customer service. It took quite a while but eventually I got a reply and they will compensate me for my ticket. However, not for the extra costs they forced me to make. They simply refer to their Terms & Conditions: "Regarding your compensation request, in line with our terms and conditions Times shown on Aircoach timetables are not guaranteed, and Aircoach assumes no responsibility for conveying passengers within any particular time period, nor for making flight connections. Aircoach may, without notice, alter or omit destination points shown on the ticket in case of necessity. Schedules are subject to change, without notice." Booking with Aircoach is like buying a lottery ticket. Given the many bad reviews, a customer organisation should intervene. By purchasing a ticket Aircoach enters into an agreement with their customers. An agreement which they then unilaterally break without providing their customer with any information, making it impossible for the customer to plan an alternative in time. Unacceptable!