Booked a ticket from Dublin to Belfast international airport with just enough time to catch my flight. I attempted to change to an earlier coach as I envisaged bad weather could mean delays but this was declined by customer service rep on phone. Got to Belfast city centre and bus driver discovered there’s no one to take over from her. She rang the office only to be informed that the driver to take over from her is running late due to being on a later bus which was delayed due to weather. She then told us there’ll be a delay of about an hour, worse still, she told us we needed to get off the bus and wait for the next bus to come. We pointed out to her that there’s no warm place to stay whilst waiting for the later bus as this was in the evening and the shops around were closed. We suggested staying on the bus whilst waiting would be safer than just being out on the streets but her response was she didn’t care as she needed to take the coach to their yard and go on her break. When we pointed out how it was insensitive for her to prioritise her break over customers’ safety, she became rude and unprofessional shouting and talking down on us stating it wasn’t her problem. We requested to talk to her supervisor in the office with the hopes of getting them to empathise with our plight of leaving us out in the cold unattended in a strange place but what we got was the shock of our lives when her boss told her to call the police on us to throw us off the coach. It was shocking to be threatened with the police just for asking that Air coach fulfill a contract between us. My contract of getting me from Dublin to Belfast airport clearly did not include being left out in the cold street for an hour or more. Had to find a Taxi to get me to the airport because it was not safe to stay out in the cold on the streets in a strange place at that time of the night. The taxi trip eventually cost me more than the cost of ticket from Dublin to Belfast. It would have been more cost effective for air coach to either; 1. Facilitate the driver to delay taking her break by just a few minutes to drop us off at the airport (which is just the next stop just less than 30 minutes away) and be compensated for the few minutes extra time. Or… 2. Facilitate a taxi or alternative arrangement to drop us off at the airport rather than throw us off the bus into the cold and threatening us with the police like we had committed a crime. Well, maybe it was a crime choosing Air coach. But I guess they didn’t care much about customers’ safety and experience, that much was communicated to us by the driver who minced no words in letting us know that her break takes priority over our safety and experience. So, very terrible service and the worst experience of my life and this is significant giving that I have experienced some really bad transport services growing up in Nigeria.