They ancelled my booked service.
I received a email saying I was entitled to a refund or to use a different bus. I requested said refund. I am now being told the flexi add-on I paid extra for won’t be refunded.
Khya in customer care seems unable or unwilling to provide the section of their terms and conditions where it says that they can cancel your booked service and then hold onto the extras you paid for.
Utterly useless.
5 months ago
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