I used to be a massive fan of Aircoach but my recent journey made me question that. Myself and my boyfriend booked a journey from Cork to Dublin on January 23rd 2025. We had booked the Aircoach for 2pm departure for Dublin airport, our flight was in the evening and the bus arriving at around 5 in Dublin airport would've given us time to drop our bags, get through security and board our flight. At around 2pm the acting Aircoach supervisor in Cork announced the bus would be coming soon and to have our bags and tickets ready. At 2.30pm there was no sign of the bus and people began to speculate the bus was cancelled and started panicking to get on the city link bus that was meant to leave at 2.15 The acting supervisor did nothing to calm or explain the situation and instead led us to believe the bus was still coming At almost 2.45pm the supervisor announced the bus was cancelled, with the next bus not departing until 4pm, this would’ve been too late for our flight and me and my partner had no choice but to travel 30 minutes by train back to Midleton and to drive up to Dublin. Due to this change in travel plan we were forced to pay for fuel, tolls and parking to reach Dublin just about on time for our flight, and on top of this stress Dublin airport parking was completely full and we had to park far away and get taxis to and from the airport. We along with the other passengers on the Aircoach were disgusted by how we were treated and led to believe the bus was still coming. After all this I emailed Aircoach about the matter and received no response, we are students and this situation put a financial strain on us after we had spent months saving for a holiday. We were completely disappointed by this stressful situation and would be cautious booking in the future.