I had a very disappointing experience with Aircoach’s customer service at Dublin airport. The staff member was extremely rude and shouted at myself and my elderly relatives over a minor delay. Despite our ticket clearly stating our baggage allowance, she insisted on charging extra and continued to shout at us and misbehaving to a customer with unacceptable attitude. When I asked for her name or ID to escalate the issue, no one provided it, which was very frustrating. I want to highlight that it’s not about the money, but the way we were treated. We were running with luggage, and my relatives, who are over 70, were extremely tired. While the driver was very helpful and supportive, the staff member’s behavior was unacceptable. I hope Aircoach can address this issue as after today experience i would never try aircoach again and would really not recommending this to any friend.