The price was great, the promptness was great, the bus was great, the wifi was great, the driver...not so great. Sorry. We were shocked when he opened the luggage compartment and told a lady to lift her own bag in. We followed suit without being told. The same upon arrival. Everyone had to rummage around shifted luggage to get their bag. Maybe a sign on the bus indicating this is the customer's responsibility would be good. Secondly, he drove very abruptly...speeding up and braking. I don't know his name, but maybe he had a fight with the wife before going to work! We WOULD use your service again...no problem.